Ace your Customer Success Interview with Curiosity
The power of a well timed question can’t be understated while interviewing for a Customer Success position. This post includes 22 questions to ask in your upcoming Customer Success interview.
What Happens After “R”
Now more than ever, the need for building Customers for Life is critically important for SaaS companies. Here’s how to increase your customer partnership strength after the first renewal as both an individual CSM and CS Leader.
Underrated CS Skills Part II: Project Management
This is the second of a two-part series exploring underrated skills in the Customer Success profession: Data Analysis (which we talked about in Part I) and Project Management (which we’ll talk about in here).
Traits of Successful CSMs
Based on interviews of 500+ CSM candidates and 40+ CSM hires. The best CSMs have these characteristics.
The Question I Regret Not Asking Every CSM Candidate
CSMs must have the ability to switch between two key functions for success. The ability to lead through the good times and the bad. This question aims at uncovering whether your CSM candidate has the ability to lead as a peacetime CEO.
Underrated CS Skills Part I: Data Analysis
A deep dive on a top trait to look for when hiring a Customer Success Manager — the ability to understand, translate and storytell through data.
Internal Account Collaboration Via Slack
Slack is the business application bringing content, people, and data together to collaborate towards a customer’s desired outcome. Learn how to collaborate with your account team via Slack for Customer Success.
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