If you’ve landed on this page, you’re taking a step towards refining your library of knowledge on the history and development of the Customer Success Practice.

“Practice” because, like yoga, Customer Success is a nascent and ever evolving part of subscription businesses. New books, blogs, and podcasts are published on the topic every day. As such, every quarter this page will be updated to include the latest and greatest in Customer Success reading. The too good to miss titles in SaaS, the subscription economy, and what it takes to be an excellent CSM.

Each title has a direct tie into making your CS team more effective and the lessons in these pages will help you cultivate a customer-centric approach within your software business.

Send us an email if you have a book you think should be on this list!

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

The Startup’s Guide to Customer Success

The Customer Success Economy

Farm Don't Hunt: The Definitive Guide to Customer Success

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

The Customer Success Professional’s Handbook

Team of teams

Daring Greatly

A More Beautiful Question

Behind the Cloud

Send us an email if there’s a must-read Customer Success book that you think we missed!

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